Frequently Asked Questions

No, we don’t provide room service, however please enjoy our on-site restaurant, Favorite Son.

Bell services are available for luggage delivery and storage. Inquire through the front desk or directly at the Bell and Valet station.

We offer off-property dry cleaning services.

Dry cleaning can be dropped off daily to the bell services department by 8:00 a.m. to be returned to the property after 6:00 p.m. Any dry cleaning received after 8:00 a.m. will be returned to the property the following day at 6:00 p.m.

Our Concierge will be pleased to help you plan your activities. Once your room is booked, please visit our partner's page Blue Hawaiian Activities.

This hotel is 100% non-smoking.

Small packages and boxes can be sent to the hotel in advance of your arrival and throughout your stay. Storage fees apply, depending on the amount of packages delivered.

We are happy to help you please contact our front desk to make arrangements.

Check-in time is 3:00 p.m.
Check-out time is 11:00 a.m.
Express checkout is available.

Late check-out or early check-in is by request only and based on availability and current day’s occupancy. Fees may apply, up to an additional night’s charge. Please inquire with the front desk for details.

Yes, pets (up to 2 pets, under 75lb each) are welcomed at The Ambassador Hotel of Waikiki.

A fee of $100 per pet will apply, and a signed waiver will need to be completed at check-in.

Service animals are not subject to any additional fees. One service animal per room is allowed (dogs and cats only), up to 75lbs max.

Additional restrictions apply.

All rates are quoted and collected in USD only.

We will be happy to quote group rates for 10 or more rooms. Please visit our meetings page for more information. Packages and special promotions do not apply to group bookings.

Special rates are based on arrival date and length of stay. Should you decide to depart before the minimum length-of-stay requirement is fulfilled, rates will revert to the current prevailing rate. Packages and special promotions do not apply to group bookings.

All rates are subject to the Hawaii State Excise Tax of 4.712% and Transient Accommodations Tax of 13.25%. Taxes are subject to change without notice.

Unless otherwise specified on the rate selected, the hotel must be notified of modifications or cancellations at least 3 days before your scheduled arrival date to avoid a charge of one night’s room rate plus general excise tax. A fee will subsequently be processed on your credit card provided at the time of booking. Non-refundable rate programs require full pre-payment at the time of booking in USD and forfeit any deposits and payments made for cancellations and modifications; a full stay charge will be applied. Any modifications to dates of stay will be subject to the best available rate. Deposit and cancellation requirements may vary for special rates, events, and holidays.

We have combined the most widely used services and amenities into the daily resort amenity fee for guests to enjoy throughout their stay.

The daily resort amenity fee applies to all reservations, is a nightly charge of $45 USD* plus taxes, per occupied room per night and the fee, taxes, and inclusions are subject to change at any time without notice.

Features included with the daily resort amenity fee:

• (2) Mananalu Refillable Bottled Waters
• Hotel Wide Wi-Fi
• Big Island Roasters Coffee in Room
• (3) Daily Beach Candy Waikiki Credits
• Access to Fit Waikīkī Health & Wellness Club (located inside 'Alohilani Resort Waikiki Beach)
• Poolside Wellness Activities
• Discounted Pool Cabana Rentals
• Unlimited Local Phone Calls (60 min per stay for Long Distance & International)

The following credit cards are accepted to guarantee rooms and make room payments: American Express, Diners Club, Visa, MasterCard, Discover Card, and Japan Credit Bureau.

Valid forms of payment include credit cards, debit cards, and cash. Please be advised that personal checks are not an acceptable form of payment. Please note, if a debit card is used to either guarantee your reservation or as the final payment method, the authorized funds per the above will be held until after you checkout. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution. The hotel will not be responsible for any resulting fees or charges.

Note: If accommodations will be guaranteed by someone other than the registered guest, please contact us at (808) 751-2495 to complete a credit card authorization form. Completed forms must be received 72 hours before the registered guest’s arrival date. If sufficient payment is not received by this time, the reservation may be subject to cancellation without notice, and cancellation penalties will apply.

A valid credit card is required to guarantee and secure your online reservations. The credit card provided will be charged if you have requested a pre-paid room, or if the cancellation policy for your reservation applies. This card must be presented upon check-in, along with a valid photo identification of the cardholder and registered hotel guest. Additional documentation may be required of guests for payment details and an explanation of policies to ensure a safe and secure visit. The name on the credit card provided must match the name of the registered hotel guest. On the day of arrival, the hotel will pre-authorize your credit card to ensure sufficient funds are available to cover the charges for your entire stay. In addition, a refundable incidental authorization may also be required upon check-in. For reservations confirmed with 7 nights or longer, it is our company policy to settle all charges every 7th day during your stay. Should the credit card decline or be invalid, another form of payment will be required or the reservation may be subject to cancellation without notice.